Integrated Marketing Communications


Successful marketing programs require more than producing mass mailings or blast campaigns. They require careful upfront planning, optimal integration of media, flawless execution and ongoing refinement. We can support you in every phase of your integrated marketing communications, from beginning to end. Our services include:

Planning - Customer analysis provides invaluable input into the planning process. It can help you determine which customers to target; what products and services to offer; which customers are most likely to respond; and how much to invest targeting different customers. Using your customer data, we can help you identify and select your best target markets.

Communications Plan - Once your target markets are selected, it's important to have a structured game plan. Our communication plans help streamline the implementation process. These roadmaps detail the objectives, target markets, messages, offers, formats and test cells; and become a blueprint for production.

Copywriting - With the communications plan in hand, we create messages that get the attention of your audience. Using profile data, we build sophisticated matrixes of variable copy that allow you to deliver highly targeted messages.

Operations & Production - We offer a wide range of operational and production services to help you seamlessly and economically execute your programs across channels and media.

  • Direct Mail - Our direct mail services will help you create mailings designed to generate results. We integrate the key elements of successful direct marketing (list, offers, copy and format) to help you make the most out of your direct mail campaigns.

  • Call Center/Phone - We offer demand generation, inside sales and account management services designed for companies that want professional capabilities or have complex sales processes. We invest heavily in training so that our reps become an extension of your organization. By understanding your business and your customers, we are able to find opportunities where others can't.

  • Internet & Interactive Marketing - Our internet and interactive marketing capabilities are a perfect complement to any integrated program. We adhere to the industry's latest standards to get the most out of your permission-based campaigns.

Measurement & Refinement - The backend analysis of a direct marketing program is just as important as the upfront planning. Using statistical tools, we'll determine the validity of your program results and we'll suggest refinements for improving your campaigns.